Privacy Policy

When you enquire, apply for funding or make a complaint through Grassroots Giving Skipton Building Society will collect personal data about you.

Skipton Building Society is committed to protecting your privacy and keeping your personal data secure. 

This Privacy Notice details the types of personal data we collect either from you or from others, what we do with it, who we share it with, how long we keep it and your rights.

This notice does not extend to any external websites you may access from this site – this includes sites that are available from other members of the Skipton Building Society Group.  Other organisations will inform you how they use your personal data.

When we refer to ‘we’, ‘our’ and ‘us’ in this Privacy Notice we mean Skipton Building Society which for Data Protection Purposes is the Data Controller.

Security

Strict security procedures are followed whenever your information is obtained and stored. Encryption technology is also used to keep the information submitted via the online contact forms secure. Encryption codes information to make it virtually impossible for someone else to read unless they have a key to decipher it. It is then stored in a secure area that can only be accessed by authorised persons.

Open emails are not secure and third parties may be able to intercept, access or alter any information you send via email. Skipton Building Society is not responsible for and cannot accept liability for any damage resulting from open email messages sent to or received by the Society. If you send us an email please keep the amount of confidential information you include to a minimum.

If you make an enquiry via email, we will take steps to check your identity before giving out any personal information.

Emails, alleging to be from UK banks and building societies, have been sent encouraging people to visit fraudulent websites, to invest money and reveal personal details. Skipton Building Society, or companies within the Skipton Building Society group, will never send emails asking for confidential information or security details and you should not respond to emails asking you to reveal such information. We wish to remind customers to be vigilant and if you are unsure or concerned about any communication that seems to be from Skipton Building Society, please call our helpline on 0345 850 1700*

We regularly review our security procedures.

Privacy

If you make an application for Grassroots Giving we will collect:

Name, address, email and telephone number for you or a representative of the group so we can communicate with you, send you an automated acknowledgement of your application and notify the winners.

Telephone, voice recordings and electronic communications to provide a record of the dealings and conversations you have with us, manage your experience with us, understand your needs and assess your application for funding, protect you and provide security, provide colleague training and help improve the quality of our service.  Calls and electronic communications may also be monitored for colleague training purposes.

Photographs and/or video images of you or members of your group for use in publications, internally and externally.  This includes sharing images with press organisations for publication.

A quote from you or someone else from your group about why you would value support from Grassroots Giving and what you would like to do with the money.  This may be used and shared with the press for our internal and external publications.

Bank details of winning entries for payment of prize money.

IP and/or MAC address to manage your experience with us.

Social Media urls if you have them to understand your needs and assess your application.We will also use personal data for crime and fraud prevention purposes.

We will keep your personal data for a maximum of five years for the purpose of inviting you to apply again for Grassroots Giving funding, or to invite you to take part in any subsequent competition or promotion (including requests for personal appearances by a group) involving former Grassroots Giving winners.

You have a right to:

  • Be informed (this is the purpose of this Privacy Notice)

  • Access the personal data we hold about you

  • Have inaccurate or incomplete personal data corrected

  • Request erasure of the personal data we hold about you

  • Restrict the collection, use, sharing and retention of your personal data

  • Object to the collection, use, sharing and retention of your personal data

  • Complain to the Information Commissioner Office if you have any concerns about how we collect, use, share or keep your personal data by contacting them at Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel. 0303 123 1113, web ico.org.uk

If you require any more details about how we collect, use, share and store your personal data, or about your rights and how to exercise them, please contact our Data Protection Officer, Skipton Building Society, The Bailey, Skipton, North Yorkshire, BD23 1DN, email: grg@skipton.co.uk

We provide training for our employees and emphasise the need to keep data confidential.

Your telephone conversations with the Society may be recorded. This is to help the Society in its continuous attempts to improve customer service and to offer additional security. Calls and electronic communications may also be monitored for reasons of staff training.

Cookies

We may store data about you using cookies, (files which are sent by us to your computer or other device you use to access our website) which we can access when you visit our site in future.  We do this to provide the online services you request, understand your needs, improve our website services and provide a better experience for you.

For more information on how we use cookies, please see our Cookie Policy or visit AboutCookies.org.